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At Shop Value Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Eligible products may be returned within 7 days of delivery unless otherwise stated on the product page.
Products must:
• Be unused and in original condition.
• Include original packaging.
• Include all accessories, manuals, tags, and free gifts (if applicable).
• Be accompanied by proof of purchase.
Returns are not accepted for:
• Used or damaged products after delivery.
• Personal care and hygiene products.
• Customized or personalized products.
• Clearance or final sale items.
• Gift cards and digital products.
• Perishable goods.
Damaged, Defective or Wrong Product
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
• Order Number
• Product photographs
• Unboxing video (recommended)
• Description of the issue
Our team will review your request and arrange a replacement or refund where applicable.
Approved refunds will be processed to the original payment method within 5–7 business days after successful inspection of the returned item.
Product exchanges are subject to product availability.
Orders may be cancelled before dispatch. Once shipped, cancellation requests cannot be accepted.
Shipping charges, COD fees, and handling charges may be non-refundable depending on the reason for return.
Shop Value Mart reserves the right to decline return requests that do not meet the eligibility requirements.
Email: shopvaluemart18@gmail.com
Phone: +91 9322829350
